Mystery Shopper Presentation

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Listed in YouTube

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All business websites should be evaluated by a secret or mystery shopper. Here’s why.

The terms website review or website audit are not the same as a website mystery shopper. A shopper is an experience person with knowledge on customer behaviour, website best practices, website owners requirements and social media reactions. If you don’t know what your customers see and do on your website, you will have missed the one opportunity to establish a relationship.

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